Faq's

Frequently asked question

Customized Jewelry

1. How much time will it take to deliver my personalizedjewelry order?

All personalized jewellery is made to order. Once you place your order, it usually takes about 5 working days to design, craft, and complete quality checks. After dispatch, delivery generally takes 5–7 working days depending on your location.

Therefore, the total delivery time is approximately 10–12 working days.

2. Can I cancel my personalized jewelry order?

Personalized jewellery orders cannot be cancelled once the production process has started, as the item is specially made according to your customization.
However, if you contact us immediately after placing the order, we will try our best to assist you.

3. What is personalized jewellery?

Personalized jewellery is custom-made jewellery designed specifically for you. It may include:  

  • Custom names
  • Initials
  • Dates
  • Birthstones
  • Handwriting
  • Photos or pet images

Each piece is uniquely crafted based on the details you provide.

4. Is warranty applicable to personalized jewelleryorders?

Yes, warranty may apply to manufacturing defects depending on the product. However, the warranty does not cover damage caused by misuse, improper care, or normal wear and tear.

5. Can I return my personalized jewellery order?

Since personalized jewellery is custom made for you, it generally cannot be returned or exchanged unless:

  • The item arrives damaged,
    or
  • There is a manufacturing
    defect    .

Please contact customer support if you face any issues.

6. Howdo I take care of my product?

To keep your jewellery looking beautiful:

  • Avoid contact with perfume,
    chemicals, and water
  • Remove jewellery before bathing,
    swimming, or exercising
  • Store it in a dry jewellery box or pouch
  • Clean gently with a soft cloth

Proper care will help maintain the shine and durability of your jewellery.

7. Will my jewellery look the same as shown in the website images?

We strive to make every piece as close as possible to the product images. However, slight differences may occur due to:

  • Screen display settings
  • Lighting in product photography
  • Handcrafted customization

These variations are normal in personalized jewellery.

Payment

8. What payment methods are accepted?

We accept multiple secure payment methods including:

  • UPI
  • Debit cards
  • Credit cards
  • Net banking
  • Wallet payments
  • Cash on Delivery (COD)

9. Will I receive a payment confirmation for my paidorder?

Yes. Once your payment is successfully completed, you will
receive:

  • An order confirmation
    email    , and
  • A confirmation message
    with your order details    .

10. What is the Cash on Delivery (COD) limit?

Cash on Delivery may be available for orders up to a certain value.
Please check at checkout to see if COD is available for your order and location.

11. Where will I get the refund money for the returnedorder?

Refunds are processed back to the original payment method used while placing the order.

For COD orders, refunds are usually processed via bank transfer or UPI.

12. How many days will it take for the refund to reflectin my account?

Once your refund is processed, it usually takes 5–7 business days to reflect in your account depending on your bank or payment provider.

Shipping,Order Tracking & Delivery

13. How can I track the status ofmy order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to check the real time status of your shipment.

14. Will someone call me before delivering the order?

In most cases, the delivery partner may call before delivery, but this is not guaranteed as it depends on the courier service.

15. Can I schedule delivery on a specific day and time?

Currently, we do not offer scheduled delivery. Orders are delivered based on the courier partner’s delivery schedule.

16. How long do you take to ship the order?

For personalized items, orders are usually shipped within 4–5 working days after production is completed.

17. How are orders placed on Signa delivered to me?

Your orders are delivered through reliable
courier partners to ensure safe and timely delivery.

18. Are there any shipping charges applicable to my order?

Shipping charges may apply depending on:

  • Order value
  • Delivery location
  • Ongoing promotional offers

Shipping costs will be shown during checkout.

19. Do you deliver Pan-India?

Yes, we deliver across most locations in India through trusted courier partners.

Return,Replacement & Exchange

20. How to exchange or replace my jewellery?

If you receive a damaged or defective product, please contact customer support within 48 hours of delivery with photos of the item and packaging.

Our team will guide you through the replacement process.

21. I didn't like the product. How can I return my order?

Due to the customized nature of personalized jewellery, returns are generally not accepted unless there is a defect or damage.

22. I placed an order for a set. Can I return only oneitem from the set?

No. Items sold as a set must be returned together. Individual pieces cannot be returned separately.

23. Is the return policy applicable on all products?

Return policies may vary depending on the product type.

Personalized or customized items are usually non-returnable.

24. How are COD refunds done?

For Cash on Delivery orders, refunds are processed via:

  • Bank transfer, or
  • UPI transfer.

25. What is the refund procedure for returned orders?

Once we receive and inspect the returned item:

1. The product is verified.

2. Refund approval is processed.

3. The amount is credited back to your original payment method.

Cancellations & Modifications

26. How do I cancel my order?

To cancel your order, please contact our customer support as soon as possible with your order number.

Orders can only be cancelled before production begins.

27. What is your cancellation policy?

Orders can only be cancelled before they enter the production stage.

Once production has started, cancellation may not be possible.

28. What should I do if the amount was deducted but Ididn't receive order confirmation?

If your payment was deducted but you didn’t receive
confirmation:

1. Wait a few minutes and check your email or SMS.

2. If you still don’t see the
confirmation, contact our support team with your transaction details.

29. Do I need to pay any extra charges on top of what isshown on the website?

No. The price displayed on the website is the final product price.

Any additional charges such as shipping (if applicable) will be clearly shown at checkout.