Refund policy

Return Policy

Last Updated: 3rd March 2026

At Signa Jewels, we take pride in delivering beautifully crafted jewelry in perfect condition. Your satisfaction is extremely important to us. Please read our return and refund guidelines carefully before placing your order.

Damaged or Tampered Package Policy

 At Signa Jewels, we take great care to ensure that every order is securely packed using tamper-proof packaging before dispatch. However, if you receive a parcel that appears damaged, opened, or tampered with at the time of delivery, we request that you do not accept the package. Kindly refuse the delivery and return the parcel to the delivery executive immediately.

After refusing the package, please contact us within 24 hours of the delivery attempt to report the issue. You can reach our support team by email or phone using the details below:

Email: signajewel@gmail.com
Phone: +91 9571205199

When contacting us, please mention your Order ID along with a brief explanation of the issue. Our team will review the matter and assist you with the next steps, which may include arranging a replacement or another appropriate resolution if applicable.

Returns & Exchanges

Due to the personalized nature of our jewelry, customized or made-to-order items are not eligible for return or exchange. Customers are requested to carefully review product details, sizes, engravings, and customization information before confirming their order. Signa Jewels will not be responsible for errors in details provided by the customer at the time of purchase.

Damaged or Defective Product (After Delivery)

If you receive a damaged or defective item, you must:

·         Record a clear unboxing video starting from the sealed package.

·         Ensure the shipping label and packaging are clearly visible in the video.

·         Contact us within 24 hours of delivery with the video proof.

Please note: We will not be able to process any return or replacement requests without proper unboxing video evidence

Return Inspection Process

Once a return request is approved, the product must be returned in its original packaging, unused, and in the same condition as received. The return shipment courier charges will be borne by the buyer. After the item is received, our quality team will conduct a detailed inspection. If the product is found to be used, altered, damaged after delivery, or returned without original packaging, the return or exchange request may be declined.

Damaged or Defective Product (After Delivery)

If you receive a damaged or defective item, you must:

 

·         Record a clear unboxing video starting from the sealed package.

·         Ensure the shipping label and packaging are clearly visible in the video.

·         Contact us within 24 hours of delivery with the video proof.

Please note: We will not be able to process any return or replacement requests without proper unboxing video evidence

Order Cancellation

Orders can be cancelled only before they are dispatched. Since all our products are made-to-order, customized or personalized orders cannot be cancelled once the production or customization process has started. We request customers to carefully review all customization details before placing the order, as cancellations will not be accepted after the order has been processed or shipped.

Need Assistance?

For any questions regarding returns, refunds, or order-related concerns, feel free to contact our support team:

Email: signajewel@gmail.com
Customer Support: +91 9571205199
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

We’re always happy to assist you!